Support

Frequently asked questions

Where are my records stored?

Only on your phone. Use Settings → Backup & export to save a backup file somewhere else.

I got a new phone.

Install Hemlio, open Settings → Backup & export → Choose backup file, and pick the backup you saved. You’ll see what’s inside before anything changes.

A customer collected only some garments.

Open the job → Record pickup and tick only the garments that left. The rest stay in the shop, and any balance stays visible.

I typed a measurement wrong.

Open the garment and tap Correct. The new value is saved with today’s date; the earlier one stays in the history.

Does Hemlio send messages for me?

No. It prepares the text and opens your Messages, SMS or WhatsApp app; you press send.

A customer asked me to delete their details.

Open the customer and choose “Delete customer and all their jobs”. Backups you saved earlier still contain them.

How much does Hemlio cost?

Your first 20 jobs are free. After that, unlimited new jobs need a monthly subscription on iPhone or a one-time purchase on Android. Jobs you’ve already entered always stay editable and exportable.

I paid for Hemlio. How do I get it on a new phone?

Sign in with the same App Store or Google Play account, open Settings → Unlock, and tap Restore purchases.

How do I cancel my iPhone subscription?

Open Settings → Unlock in Hemlio and tap Manage subscription, or manage it in your App Store settings. Your existing jobs stay usable after it ends.

Which languages does Hemlio speak?

English, German, French, Spanish, Italian, Portuguese (Brazil), Dutch, Turkish, Russian, Arabic and Albanian. It follows your phone’s language, or choose one in Settings → Language. Your own notes and customer names stay exactly as you typed them.

Do I need an account or internet?

No. Hemlio works offline and has no account. See the privacy policy.

Permissions

Denying a permission never stops you from typing a job.